Return and Refund Policy

LensShine operates strictly as a B2B wholesale platform. Due to the nature of wholesale transactions and bulk shipping, our policies on returns and cancellations differ from standard retail platforms.

No Automatic Returns or Cancellations

We do not offer automatic cancellation rights, nor do we provide unconditional returns or refunds for products ordered. Once a wholesale order is placed and the advance or full payment is verified and processed, the order is considered final.

Defective or Incorrect Goods

If you receive defective products or an incorrect shipment, you must report this to our team immediately. All claims are subject to manual verification. The final decision regarding any potential replacement or store credit rests solely with the management of LensShine.

* Note: Any resolution provided for defective items requires the owner's final decision. We do not guarantee fixed refund timelines.

COD Advance Payments

For Cash on Delivery (COD) orders, the advance payment collected prior to dispatch is strictly a non-refundable booking and shipping commitment fee. If the order is rejected at the time of delivery by the buyer, the advance payment will be forfeited to cover the two-way shipping and operational costs.

Contacting Support

If you have concerns about your received order, please reach out via our Contact Us page with your Order Number and relevant photographic evidence.